Requirements

City residents pay through property taxes.

Non-Residents fee will be $95.00 [as of January 1, 2015] annually for a family membership.

Rebates available for some Rural Municipalities.

Anyone wishing to become a member must be 18 years of age. Under the age of 18 requires a permission form signed by parent or guardian.

Note: Memberships expire annually and will be renewed, but you will need to keep your library card. If you lose your card, we will replace it for $2.00.

City of Steinbach Residents

  • City residents need to provide written proof of residency in order to receive a library membership and mailing address if different from street address.
  • Residents of Steinbach pay an annual fee through property taxes for their library services and will not be charged an additional fee for membership.
  • Library Memberships are valid for one year from the activation date. In order to renew a Library Membership, written proof of residency must be presented in person at the library. Your library card will remain the same.
  • Residency may be proven by your Manitoba driver's license with your current address, current utility bill if it includes your street address, a recent rent receipt, or a tax bill. Only items that list residence or property address and the individual’s name are considered valid.

Non-Residents

  • Anyone who lives outside the city limits will need to provide their residential address with section / township / range, emergency road number and name, or street information (as applicable).
  • Mailing address is also required for notifications.
  • An annual household fee of $95.00 is due before services can be provided. Every member of the household is entitled to a Library Card once the fee has been paid.
  • Library Memberships are valid for one year from the activation date. In order to renew a Library Membership, residency will need to be validated and the annual household fee will need to be paid for the next year. Your library card will remain the same.

Rebates

RM of Hanover offers a $30.00 rebate to residents applying for a Library Card. This rebate will be deducted from the Household Fee when your Library Card is issued and every year the card is renewed and the rebate is still offered.

RM of Ste Anne offers a $50.00 rebate to residents applying for a Library Card. This rebate must be issued directly to you from your RM office after you have paid the full fee. You will be responsible for the full household fee when your Library Card is issued and every year the card is renewed.

RM of La Broquerie offers a $30.00 rebate to residents applying for a Library Card. This rebate must be issued directly to you from your RM office after you have paid the full fee. You will be responsible for the full household fee when your Library Card is issued and every year the card is renewed.

Loan Policy

  1. No card - no service
  2. Regular loan period is 3 weeks. Three renewals are allowed if there are no reserves.
  3. Frequently Requested books have a 14-day loan period and are not renewable.
  4. Magazines have a 3 week loan period and are not renewable.
  5. DVD rentals cost $2.50 for 7 days.
  6. Returns may be made any time. The book drop is open 24 hours.
  7. Overdue Fines - Per Item Per Day
    • Adult items - 0.25
    • YA items - 0.15
    • Children's items - 0.10
    • ILL items - 0.25
    • DVD's - 1.00
    • 14 Day Loans - 0.50
    • Storysacks - 0.50
    • Playaway Views - 0.50
  8. You are responsible to pay for Lost/Damaged items including a $5 processing fee.
  9. You are responsible for all items borrowed on your card and for all fines incurred. Cards are linked by household, and unpaid fines on one member's card may affect the borrowing privileges of other household members.
  10. Renewals may be done via telephone using your library card number and on-line.

Overdue Notification

You will be notified at 2 weeks overdue, again at 4 weeks, and a final notice and invoice for the book will be sent at 6 weeks overdue. After this items will be subject to being declared lost and no futher checkouts will be allowed until items are cleared. This willl include payment for all overdue fines and full payment and processing fees for lost items.

On-line Access to Personal Account

You may access your account from home after you personally enter your password at the Library. You will be able to view your information, see due dates of items borrowed, renew items, check for fines owing, and reserve items (limit of 5).

Automated notifications for reserves, overdues and membership expiry are available. If notifications fail for any reason the Patron will remain responsible.

Inter-Library Loan Policy

Jake Epp Library works in cooperation with other libraries throughout Canada to give our patrons access to books that are not in our collection. A patron may request an Inter-Library Loan (ILL) by filling out a request form, available at the library or printable along with our brochure here. Our staff will attempt to locate the book in another library and send a request on your behalf.

Eligibility
The Interlibrary Loan (ILL) service from the Jake Epp Library is available to anyone with a valid Jake Epp Library card, no unpaid fees or fines, and a responsible borrowing history at our library.

Borrowers who frequently return library items overdue; fail to follow requirements (including not paying outstanding fines, photocopy charges, or replacement/damage costs); or fail to cancel ILL requests for items no longer needed may incur the suspension of Interlibrary Loan privileges.

The Librarian and/or ILL supervisor have the authority to suspend or reinstate privileges.

Materials Available for ILL
The following materials are available to request through ILL:
Books from other lending libraries in Manitoba and Canada.
Articles from Magazines and Journals (in compliance with Copyright Law)
Audio/Visual materials including: DVDs, audiobooks, CDs,

The following materials are NOT available to request through ILL:
Books published within the last 6 months

Notification of Delivery
ILL items requested but no longer needed must be cancelled before item is sent by lending library to avoid charges.

Borrowers will be notified by email (preferred) or phone (if email is not available) that their item(s) have arrived, using contact information on ILL request form. The library is not responsible if borrower cannot be reached for notification within 14 days.  Borrowed items will be held for pickup until their due date.

Use of Materials
Borrowers can have a maximum of 5 active ILL requests at one time – including a maximum of 1 DVD.

Loan periods and renewal of materials borrowed through Interlibrary Loan will depend on the lending library’s loan policies. If an extension of a loan period is anticipated, borrowers should contact the library 5 business days before the due date to avoid potential overdue fines.  If the lending library is not able to renew, the item may be requested again after two months.

Parents/guardians are responsible for monitoring their children’s reading content and condition of materials.

Fees and Fines
Jake Epp Library does not charge for most ILLs, with the exception of DVDs, which are charged at the same rate as our own DVDs.   Borrowers will be notified in advance of any fees charged by the lending library. Fees from other libraries for ILL materials must be paid when picking up the item. Unpaid fees will remain on the borrower’s account even if the item is no longer needed upon arrival.

Borrowers are responsible for all fines.
ILL items returned late will be charged an overdue fine.
Charges for lost/damaged items are set by the lending library.
ILL items requested but no longer needed will be charged $5.00 per item unless request was cancelled by borrower before item sent by lending library.

Library members can also personally search all Manitoba public libraries for books to request through Inter-Library Loan by following this link.

You can also look at the guide here, or, for a more in-depth guide to searching for books, here.

Visual / Print Disability services

The Jake Epp Library has a collection of Large Print books. These books have spine labels starting with "LP" to distinguish them and are placed in the Large Print collection so they are easy to find.

The Library is equipped with a Closed Circuit TV (CCTV) that is available during regular business hours to any member of the public with a visual impairment. This equipment is capable of displaying on a screen an enlarged version of any material. The CCTV is situated on a hydraulic table that is easily raised or lowered, to provide comfortable viewing.

Jake Epp Library has access to NNELS (National Network for Equitable Library Services) and audio books are available for free downloads. Please ask for further information on how to access this service.